Return Period
– We offer a 60-day return period for all purchases
– The return period begins from the date of delivery
– Returns must be initiated within 60 days of receiving your order
– Returns requested after 60 days will not be accepted
Eligible Items
Returnable Items
– Unused QuickBooks Desktop licenses
– Unopened software packages
– Inactivated product keys
– Slightly used products in acceptable condition
Non-Returnable Items
– Activated software licenses
– Downloaded software
– Used or installed products that do not meet acceptable “slightly used” condition
– Services that have already begun
– Customized products or services
Return Process
Initiating a Return
1. Contact our customer service team within 60 days of delivery
2. Provide your order number and reason for return
3. Receive a Return Authorization (RA) number
4. Follow the provided return instructions
Return Instructions
– Package items securely in original packaging if possible
– Include the RA number on the outside of the package
– Ship returns to: 365 S Pickett St, Alexandria, VA 22304, USA
– A prepaid return label will be included for eligible returns at no cost to the customer
Refund Information
Refund Processing
– Refunds will be issued to the original payment method
– Processing time: 7 business days after receiving the return
– A prepaid return label is provided for returns (no cost to the customer for eligible returns)
– Original shipping charges (if any) are non-refundable
Refund Amount
– Full refund for items returned in new or slightly used acceptable condition
– Partial refund may be issued for damaged or incomplete returns
– No refund for items that don’t meet return criteria
Damaged or Incorrect Items
Damaged Items
– Report damaged items within 48 hours of delivery
– Include photos of damage with your return request
– We will cover return shipping for damaged items
– Replacement or refund will be processed upon inspection
Incorrect Items
– Report incorrect items within 48 hours of delivery
– We will send a return shipping label
– Correct item will be shipped once return is received
– No additional charges for shipping correct items
Cancellations
– Orders can be cancelled before processing begins
– Cancellation requests after shipping will follow return policy
Exchange Policy
– Exchanges are accepted for eligible products
– Contact customer service to arrange an exchange
– For faster processing, customers may also choose to return the unwanted item and place a new order
Digital Products and Services
– Digital product returns subject to verification of non-use
– Service cancellations handled according to service agreements
– Activated licenses are non-returnable
Quality Guarantee
– All products guaranteed to be in working condition
– Technical support available for installation issues
– Defective items will be replaced at no additional cost
Contact Information
For return-related questions or to initiate a return:
karkan LLC
Phone: +1 (703)-666-7138
Email: Contact@karkan.shop
Address: 365 S Pickett St, Alexandria, VA 22304, USA
Business Hours: Monday – Friday: 8:00 AM – 6:00 PM | Saturday: 8:00 AM – 12:00 PM